Our privacy commitment
We recognise the importance of protecting your privacy. We are committed to ensuring the continued integrity and security of the personal information you entrust to McTymex Group.
Our Privacy Policy
Our Privacy Policy describes how we manage personal information, including the kinds of personal information we collect, the purposes for which we collect personal information, and how we hold, use and disclose personal information. By using our products and services (including our website) or by providing your personal information to us you agree to the terms of this Privacy Policy.
We may make changes to this Privacy Policy from time to time to take into account changes to our standard practices and procedures or where necessary to comply with new laws and regulations. The latest version of this Privacy Policy will always be available on our website.
What personal information do we collect and hold?
The types of personal information we collect will depend on the circumstances in which the information is collected. However, the types of personal information we collect and hold about you may include:
- identifying information (eg your name and date of birth);
- contact information (eg your address, email address and telephone/mobile number);
- details of any products or services we provide to you and information about how you use those products or services;
- your username and password;
- records of our communications with you (eg telephone, email, SMS, online and in-person communications);
- server log information, such as details of how you used our products or service (including our website), IP address, hardware settings, browser type, browser language, the date and time of your use and referral URL, and real-time location information;
- other information that you provide us during the course of business; and
- other information that may be capable of identifying you.
Our website may use third party services, such as Google services (e.g. Google Analytics). For more about how Google collects and processes data, please see Google’s Privacy Policy, Google Terms of Service and their information on how Google uses your data.
If you choose not to supply us with this information, we may not be able to allow you to access or use our products or services (or all of the features and functionality offered by our products or services) or to respond to queries or requests that you submit to us.
How do we collect personal information?
We may collect personal information about you in the following ways:
- when you order products or services from us;
- when you visit our offices or we visit your sites or offices;
- when you submit a query or request to us (including in-person and via telephone calls, email and our website);
- when you respond to a survey or feedback request, participate in a competition that we run or fill in forms on our website;
- by tracking your use of our products and services (including our website and mobile applications);
- when you apply for a job with us or are employed by us;
- from publicly available sources (including social media platforms (e.g. LinkedIn) which have their own separate privacy policies that govern the access and use of personal information held by those sources;
- from third parties who are entitled to disclose that information to us (including from commercially available third party databases); and
- other lawful means.
Where we collect personal information from you, we will generally do so directly ourselves. However, in some cases we may collect personal information from a third party, such as through your representatives, contractors who provide services to us, or third parties who refer you to us because they think you may be interested in our products or services.
How do we use personal information?
We use personal information that we collect about you to:
- verify your identity when you are dealing with us;
- determine your eligibility for any of our products or services;
- enable us to provide you or your organisation with our products and services;
- assist you with your queries, requests or concerns;
- monitor use of our products and services (including our website);
- maintain and update our records (including in our customer relationship management database);
- keep you informed about our activities and notify you of any changes to our products or services;
- comply with our legal and regulatory obligations, or as otherwise required or authorised by law;
- manage and resolve any legal or commercial complaints or issues;
- perform our necessary business functions (eg employee education and training, internal audit investigations, performance reporting, market research and analysis), and to assess, operate, maintain, secure, upgrade and improve our products and services (including our website); and
- any other purpose as authorised by you.
We may use your personal information for marketing purposes. We may contact you about our products and services (including our website), the products and services of other people, or related special offers from our business partners, that we think may be of interest to you. This information may be sent to you by email, SMS or by other means. You can opt-out of receiving marketing communications from us at any time by following the ‘unsubscribe’ link in the communication or contacting us using the contact details below. Unsubscribing from promotional communications will not stop service related communications from us, such as administrative alerts in relation to your account.
We may use and disclose your personal information to carry out consumer and market research, compile demographics and perform other research and analysis so that we can develop and implement initiatives to improve our services, improve the design, construction and operation of our products and services and to identify people likely to be interested in our products and services.
Who do we disclose personal information to?
We may disclose your personal information to:
- your representatives, advisers and others that you have authorised to interact with us on your behalf;
- our employees and third parties including business partners, consultants, contractors, suppliers, service providers, professional advisers and agents who need the information to assist us with conducting our business activities;
- related entities within our corporate group;
- prospective purchasers of all or part of our business or shares in our company or a related entity;
- government agencies or authorities, regulators, law enforcement agencies and other parties where authorised or required by law who ask us to disclose that information and to which we are legally required to disclose your personal information; and
- parties identified at the time of collecting your personal information or as otherwise authorised by you.
Disclosure to international recipients
We may disclose information to recipients that are located outside the country in which you are located (including contractors and third party service providers). We may disclose your personal information to our employees overseas as necessary to provide you with our goods and services.
We take commercially reasonable steps to ensure that any overseas recipient has appropriate safeguards in place, ensures an adequate level of protection of your personal information, and does not breach the privacy law applicable in your jurisdiction or this Privacy Policy in relation to the personal information.
By using our products or services (including our website) and providing us with your personal information, you consent to the disclosure by us, and to the storage and use of your personal information in the countries listed above which may be other than the country in which you are located where a different privacy or data protection regime applies.
How do we store and secure your personal information?
We take reasonable steps to ensure that any of your personal information which we hold is accurate, complete and up-to-date. These steps include promptly updating personal information when we are advised that personal information has changed, checking our contact lists for accuracy, and providing individuals with a simple means to update their personal information.
We generally store the personal information that we collect in electronic databases, some of which may be held on our behalf by third party data storage providers (which may be located off-shore). Sometimes we also keep hard copy records of this personal information in physical storage facilities. We use a range of physical and technical security processes and procedures to protect the confidentiality and security of the information that we hold, and we update these from time to time. These measures include:
- restricting access to our physical and electronic databases, and physical security such as security procedures for access to our business premises; and
- technological security procedures including password protection, network firewalls, encryption, intrusion detection and site monitoring where practicable to do so.
We also take steps to monitor access to and modification of your information by our employees and contractors, and ensure that our employees and contractors are aware of and properly trained in their obligations for managing your privacy.
However, the internet is not a secure environment and no matter what physical and technical security processes and procedures are used we cannot guarantee the security of your personal information. You also play an important role in keeping your information secure by maintaining the confidentiality of any usernames and passwords you use with our products and services (including our website).
How long do we store your personal information?
Personal information is only retained for as long as it is needed for the purpose for which it was collected or as required by law. Within a reasonable time after the expiry of this period, we will take reasonable steps to de-identify or destroy the personal information which is in our possession or control.
Other websites
Our website may contain links to other websites. We are not responsible for the privacy practices or the content of those other websites. The privacy practices applicable to those other websites may differ substantially from ours, so we advise you to read the privacy policy of those other websites before using them.
Contact Us
If you have any questions about this Privacy Policy, You can contact us:
By visiting the “contact us” page on our website
